Each month Tenzing hosts a webinar for Ecommerce and SaaS Providers. Our webinars feature guest speakers from our technology and enablement partners in addition to Tenzing's own subject matter experts to provide educational content on a wide variety of topic concerning Ecommerce and SaaS Providers.
Why Customer Retention? Have You Ever Thought About It?
According to the Gartner Group, 80% of your company's future revenue will come from just 20% of your existing clients. As well, did you know that attracting new customers will cost your company 5 times more than keeping an existing customer? *** Just a note: The webinar recording starts 2 minutes into the conversation, don't worry, you only missed the introductions, the full webinar is still there to enjoy.
10 Best Practices for Onsite Search
If you're like most retailers, roughly half of your shoppers dive into your site using your search box - making them twice as likely to convert. Are you following the best practices for onsite search?
Emerging Trends of Today’s Mobile Shopper
Find out how Mobile has become an indispensable part of consumers’ daily lives with no signs of slowing down. Today, 52% of Canadians own a smartphone and 43% of Canadian tablet owners have purchased something using their tablet device (source: AskingCanadians).
Find out about The Impact End-to-End Performance Has on End Users & Your Business! A recent survey conducted by Econsultancy indicated that U.S. companies are losing as much as 23% of their online revenues due to poor online customer experiences. As well, according to Aberdeen research, a 1-second delay in page load time equals 11% fewer page views, 16% decrease in customer satisfaction and a 7% loss in conversions!
PCI Compliance Made Easy
Find out what PCI compliance is and how we can provide you with: 1) Significant cost savings compared to doing it yourself 2) 100% indemnification against credit card breach 3) Simple PCI-DSS certification process with a predictable, short implementation time. ..and much more...
In today's marketplace simply offering an e-commerce option is not enough. When consumers shop, your site needs to stand out ensuring shopping carts are not abandoned and customers remain loyal to your brand.
Understanding IT Security
Learn About the Increasingly Critical Role IT Security Plays in Your Business. Did you know that 66% of us use 1-2 passwords across all programs and sites? Did you also know that 55% of all security breaches are a result of exploiting remote access applications (RDP, SSH) and 73% of all data that is stolen from an organization leaves via HTTP or FTP protocols?
Find out about Data backup and discovery are critical for businesses today: 1) Protecting your enterprise applications by leveraging cloud backups as a precursor to Disaster Recovery 2) Meeting your compliance and regulatory requirements through offsite data archiving 3) Significant Cost savings compared to doing it yourself ..and much more...
The True Costs and Consequences of Cyber Risk
The growth of Ecommerce, Software as a Service (SaaS), and data storage have given rise to a number of new risks as well as heightened attention to traditional risks.
The Canadian Social Shopper
Social networks have experienced explosive growth in the last few years. Today, social networking is the #1 activity on the Internet accounting for 23% of user's time spent online (Nielson, September 2011). Consumers are using social network sites and features in all aspects of their lives, including shopping.
Informed Design: Building a Better Online Customer Experience
Websites and online interactions today are very static, while audience expectations are shifting towards a more dynamic social web experience. Understanding and anticipating your audiences' needs and wants is a critical first step to building better online customer experiences.
The Canadian Mobile Shopper
Smart phones and tablets have experienced significant growth in the last few years. Today, 1/3 of Canadians own smart phones, of which 40% have used their smart phones somewhere in the shopping process (source: AskingCanadiansTM, December 2010). In fact, several credible sources project 2013 to be the tipping point where research and purchase activity on mobile devices will exceed that of desktops and laptops. Consumers shopping behaviour and expectations are shifting.
The Canadian Multichannel Shopper
Consumers no longer just shop at the retail store. With an abundance of product information and ability to gain opinions of other consumers, consumers use the Internet as a critical part of their shopping process. This trend has accelerated after the recession where consumers take more time to scrutinize their purchases. Consumers that use more than one retail channel are coined the multi-channel shopper. They are more profitable and loyal.