Tenzing delivers managed services through a model we call ‘Summit with Tenzing’. Customers are matched with one of our Technical Account Managers who provide guidance during on-boarding and act as the clients advocate inside Tenzing. If you were a mountain climber, your TAM would be your Sherpa, helping you reach your business goals.

Tenzing Managed Services include;

Your Tenzing team will help determine the mix of services that’ll ensure the performance and security of your environment. While almost anything can be customized, most of our solutions include;

24x7x365 Support
A single service desk to manage incident response, application performance tuning and defect tracking.

Layered Monitoring
Availability and performance monitoring give deep insight for troubleshooting, optimization and capacity management.

Backups & Recovery
A dedicated backup network and infrastructure as well as comprehensive backup policies and procedures capable of backing up and restoring the most complex applications and system configurations.

Admin Services
Tenzing teams will ensure your backups are setup and running successfully. Database maintenance includes the management of space, memory, indexes, tables and schema objects. Tenzing will also manage your patch cycle and meet with you monthly to review tickets and discuss upcoming projects.

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