SaaS Hosting Services for SaaS Providers

SaaS Hosting | The Art of Service

Software as a Service (SaaS) is revolutionizing how enterprises consume business services. To be successful, SaaS providers need a trusted partner that can solve the business, commercial, operational, technical and support challenges unique to on-demand delivery. This is particularly true when the SaaS service is business-critical and the end users have demanding service expectations coupled with strict security and compliance requirements. Tenzing was chosen by Microsoft to be one of only a handful of SaaS Incubation Centers worldwide and is a trusted partner to leading SaaS companies serving some of the world's largest enterprises.

Tangible Benefits for SaaS Providers

Tenzing is a SaaS enablement company. Our SaaS business is engineered from the ground up to reduce the risks and costs associated with strong SaaS delivery. Tenzing has an in-depth understanding of what it takes to deliver a world-class SaaS offering.

SaaS Readiness Assessment Program

Tenzing's SaaS Readiness Assessment Program helps you evaluate your readiness to adopt a SaaS delivery model. The Readiness Assessment is grounded in best practices learned by successful deployments of on-demand applications for SaaS providers. Tenzing's SaaS Readiness Assessment Services Include:

• On-site discovery and analysis of business and technical requirements
• Consultation around IT Service Management (ITSM) best practices
• Access to expert SaaS solutions engineering services
• Access to SaaS security, storage, network specialists

SaaS Business Services

Tenzing's SaaS Business Services are designed to provide maximum value and flexibility for SaaS providers around the business terms of their service agreements with Tenzing.

• Flexible Service Plans

  Additional services can be added temporarily with pay as you go pricing.. For example, if additional compute or storage resources are needed to cover seasonal demand spikes then Tenzing will provision additional resources on a month-to-month basis prorated at your standard rates. No long term commitment is required or premium applied.

  
  

• Per Transaction Pricing

  Some SaaS providers prefer that Tenzing prices its services in proportion to the success of their SaaS venture. This provides a lower cost of entry for SaaS start-ups and allows delivery costs to scale predictably within a SaaS business model. Per transaction pricing is negotiated on a case-by-case basis and requires a subscription to Tenzing's SaaS Billing Service (see below).

  
  

• SaaS Billing Services

  Tenzing has partnered with Monexa, a leading provider of SaaS billing solutions, to offer a robust yet affordable recurring billing solution. This turnkey SaaS billing solution will integrate seamlessly with your existing systems and is perfect for most SaaS providers.

  
  

• Ramped Payment Schedules

  Tenzing is committed to incubating SaaS companies. We understand that not every SaaS start-up can afford the managed hosting services they need to be successful out of the gate. One way Tenzing helps incubate qualified start-ups is by lowering their cost of entry by ramping up their fee schedule over the term of the contact.

  
  

• Capex vs Opex Pricing Options

  Different companies have different preferences around capital and operating expenditure. Tenzing can provide SaaS providers different pricing options, depending on the desired Capex to Opex ratios. For example, operating fees and even total contract fees can be reduced significantly if the customer invests in a larger upfront payment to offset capital costs.

  
  

• Custom Service Agreements

  Although Tenzing's standard services agreement provides an excellent starting point, we understand that every SaaS provider has unique business requirements. Unlike most providers, we will customize your Service Agreement to meet these requirements.

  
  

• Microsoft Bizspark Program

  SaaS Start-ups can save tens of thousands of dollars through Microsoft's BizSpark Program. Through BizSpark, Tenzing can provide powerful development tools (Visual Studio Team System: Team Suite, Expression Studio, and VSTS Team Foundation Server), production software licenses (Windows Server, SQL Server, Office SharePoint Portal Server and more), as well as a connection to a global community of peers and BizSpark Partners with business, legal and financial services aimed at SaaS Start-ups. Best all, there is no upfront fee to join.

  » Microsoft BizSpark Program (pdf)

  
  

SaaS Support and Delivery Services

• 24x7x365 SaaS Service Desk

  Around-the-clock customer support is one of the most difficult aspects of deploying a SaaS solution. Managing your own call center is difficult and expensive. Using highly skilled developers and software engineers to support end user requests is distracting and inefficient. The best choice is to potentially let Tenzing to handle all initial customer enquiries, support the day-to-day issues and resolve most user-problems at the first point of contact.

  
  

• Global SaaS Delivery Network

  When you have a global audience for your SaaS application you often need application delivery capabilities in multiple geographic regions. You need a managed hosting provider with global reach. Tenzing provides this global reach through its trusted network of content delivery and Data Centre partners.

  
  

• Global Compliancy with ISS

  Tenzing is one of the only service providers to have its hosting services certified against the SAS 70 Type 2 (North America), ISO 27001 (Europe and Asia), and PCI-DSS (global) standards for information security as well being regulated by the EU standard for information privacy. These certifications and regulations allow Tenzing's SaaS clients to do business with almost any enterprise globally without concern for regulatory requirements around information security as they apply to the storage and delivery of SaaS subscriber data.

  
  

• Comprehensive IT Management

  Designed around industry-leading ITIL best-practices, Tenzing delivers comprehensive technical support services that SaaS providers can rely on across the entire IT life-cycle. Proactive support services are lead by ITIL-certified Technical Account Managers that learn your business requirements and coordinate support services between Tenzing and your IT staff. Tenzing's technical support services include:

  • Service Level Management
  • Change and Release Management
  • Availability and Continuity Management
  • 24x7x365 Service Desk Services
  • Incident and Problem Management
  • Configuration Management
  • Security Services
  
  

• Enterprise SaaS Hosting Platform

  At the core of Tenzing's services is an enterprise-ready SaaS Hosting Platform named: EVEREST. EVEREST is a highly robust, scalable and secure SaaS delivery mechanism designed to support the delivery of business-critical Internet applications. Key features include:

  • Tier 3 and Tier 4 Data Centre Architectures
  • Self-healing, N+1 compute clustering
  • Highly scalable compute, storage and network services
  • Support for Bare-metal, Virtualized, and Hybrid Architectures
  • Integrated Firewall, Load Balancing, and IDS services
  • Seamless support for VMWare, Zen, and HyperV
  • Support for .NET, JAVA, and PHP Application Farms
  • Support for Oracle, SQLServer Clustering
  • Support for IIS and Apache Web Farms
  
  

What's Next?

To learn more about Tenzing's SaaS Hosting and SaaS Business and Technical Services, please contact one of our expert SaaS consultants through our online Assessment Request form or call toll free: 1.877.767.5577