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Software as a Service (SaaS) is revolutionizing how enterprises consume business services. To be successful, SaaS providers need a trusted partner that can solve the business, commercial, operational, technical and support challenges unique to on-demand delivery. This is particularly true when the SaaS service is business-critical and the end users have demanding service expectations coupled with strict security and compliance requirements. Tenzing was chosen by Microsoft to be one of only a handful of SaaS Incubation Centers worldwide and is a trusted partner to leading SaaS companies serving some of the world's largest enterprises.
Tenzing is a SaaS enablement company. Our SaaS business is engineered from the ground up to reduce the risks and costs associated with strong SaaS delivery. Tenzing has an in-depth understanding of what it takes to deliver a world-class SaaS offering.
Tenzing's SaaS Readiness Assessment Program helps you evaluate your readiness to adopt a SaaS delivery model. The Readiness Assessment is grounded in best practices learned by successful deployments of on-demand applications for SaaS providers. Tenzing's SaaS Readiness Assessment Services Include:
Tenzing's SaaS Business Services are designed to provide maximum value and flexibility for SaaS providers around the business terms of their service agreements with Tenzing.
Additional services can be added temporarily with pay as you go pricing.. For example, if additional compute or storage resources are needed to cover seasonal demand spikes then Tenzing will provision additional resources on a month-to-month basis prorated at your standard rates. No long term commitment is required or premium applied.
Some SaaS providers prefer that Tenzing prices its services in proportion to the success of their SaaS venture. This provides a lower cost of entry for SaaS start-ups and allows delivery costs to scale predictably within a SaaS business model. Per transaction pricing is negotiated on a case-by-case basis and requires a subscription to Tenzing's SaaS Billing Service (see below).
Tenzing has partnered with Monexa, a leading provider of SaaS billing solutions, to offer a robust yet affordable recurring billing solution. This turnkey SaaS billing solution will integrate seamlessly with your existing systems and is perfect for most SaaS providers.
Tenzing is committed to incubating SaaS companies. We understand that not every SaaS start-up can afford the managed hosting services they need to be successful out of the gate. One way Tenzing helps incubate qualified start-ups is by lowering their cost of entry by ramping up their fee schedule over the term of the contact.
Different companies have different preferences around capital and operating expenditure. Tenzing can provide SaaS providers different pricing options, depending on the desired Capex to Opex ratios. For example, operating fees and even total contract fees can be reduced significantly if the customer invests in a larger upfront payment to offset capital costs.
Although Tenzing's standard services agreement provides an excellent starting point, we understand that every SaaS provider has unique business requirements. Unlike most providers, we will customize your Service Agreement to meet these requirements.
SaaS Start-ups can save tens of thousands of dollars through Microsoft's BizSpark Program. Through BizSpark, Tenzing can provide powerful development tools (Visual Studio Team System: Team Suite, Expression Studio, and VSTS Team Foundation Server), production software licenses (Windows Server, SQL Server, Office SharePoint Portal Server and more), as well as a connection to a global community of peers and BizSpark Partners with business, legal and financial services aimed at SaaS Start-ups. Best all, there is no upfront fee to join.
Around-the-clock customer support is one of the most difficult aspects of deploying a SaaS solution. Managing your own call center is difficult and expensive. Using highly skilled developers and software engineers to support end user requests is distracting and inefficient. The best choice is to potentially let Tenzing to handle all initial customer enquiries, support the day-to-day issues and resolve most user-problems at the first point of contact.
When you have a global audience for your SaaS application you often need application delivery capabilities in multiple geographic regions. You need a managed hosting provider with global reach. Tenzing provides this global reach through its trusted network of content delivery and Data Centre partners.
Tenzing is one of the only service providers to have its hosting services certified against the SAS 70 Type 2 (North America), ISO 27001 (Europe and Asia), and PCI-DSS (global) standards for information security as well being regulated by the EU standard for information privacy. These certifications and regulations allow Tenzing's SaaS clients to do business with almost any enterprise globally without concern for regulatory requirements around information security as they apply to the storage and delivery of SaaS subscriber data.
Designed around industry-leading ITIL best-practices, Tenzing delivers comprehensive technical support services that SaaS providers can rely on across the entire IT life-cycle. Proactive support services are lead by ITIL-certified Technical Account Managers that learn your business requirements and coordinate support services between Tenzing and your IT staff. Tenzing's technical support services include:
At the core of Tenzing's services is an enterprise-ready SaaS Hosting Platform named: EVEREST. EVEREST is a highly robust, scalable and secure SaaS delivery mechanism designed to support the delivery of business-critical Internet applications. Key features include:
To learn more about Tenzing's SaaS Hosting and SaaS Business and Technical Services, please contact one of our expert SaaS consultants through our online Assessment Request form or call toll free: 1.877.767.5577
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You can also give us a call at 1.877.767.5577 or email sales@tenzing.com.
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The BizSpark program will provide you with powerful development tools, production software licenses, and a connection to a global community of peers and BizSpark Partners with business, legal and financial services aimed at Startups. Best of all, there is no upfront fee to join.
BizSpark Program (PDF)
Helpful Tip: If you are a private company, in business less than three years and with less than $1M in annual revenue, Tenzing can also enroll you in Microsoft's BizSpark program.