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Software as a Service (SaaS) is revolutionizing how enterprises consume business services. To be successful, SaaS providers need a trusted partner that can solve the business and technical challenges unique to on-demand delivery and support. This is particularly true when the SaaS service is business-critical and the end users are large enterprises with strict security and compliance requirements. Tenzing was chosen by Microsoft to be one of only a handful of SaaS Incubation Centers worldwide and is a trusted partner to leading SaaS companies serving some of the world's largest enterprises.

Tangible Benefits for SaaS Providers

Tenzing is a SaaS enablement company. Our SaaS business and technical services are engineered from the ground up to reduce the business risks and costs associated with strong SaaS delivery. Tenzing has an in-depth understanding of what it takes to deliver a world-class SaaS offering.

If you're looking for a great partner to deliver your SaaS application, speak to a Tenzing representative today.   » View Resources for SaaS Providers

SaaS Readiness Assessment Program

Tenzing's SaaS Readiness Assessment Program help ISVs evaluate their readiness to adopt a SaaS delivery model. The Readiness Assessment is grounded in best practices learned by successful deployments of on-demand applications for SaaS providers. Tenzing's SaaS Readiness Assessment Services Include:

  • On-site discovery and analysis of business and technical requirements
  • Consultation around IT Service Management (ITSM) best practices
  • Access to expert SaaS solutions engineering services
  • Access to SaaS security, storage, network specialists
  • Trial EVEREST enterprise hosting platform services
  • Trial SaaS application performance and security testing services

SaaS Business Services

Tenzing's SaaS Business Services are designed to provide maximum value and flexibility for SaaS providers around the business terms of their service agreements with Tenzing.

  • Flexible Service Plans

    Additional services can be added temporarily to your base service commitment. For example, if additional compute or storage resources are needed to cover seasonal demand spikes then Tenzing will provision additional resources on a month-to-month basis prorated at your standard rates. No long term commitment is required or premium applied.

  • Per Transaction Pricing

    Some SaaS providers prefer that Tenzing prices its services in proportion to the success of their SaaS venture. This provides a lower cost of entry for SaaS start-ups and allows delivery costs to scale predictably within a SaaS business model. Per transaction pricing is negotiated on a case-by-case basis and requires a subscription to Tenzing's SaaS Billing Service (see below).

  • SaaS Billing Services

    Tenzing has partnered with Monexa, a leading provider of SaaS billing solutions, to offer a robust yet affordable recurring billing solution. This turnkey SaaS billing solution will integrate seamlessly with your existing systems and is perfect for most SaaS providers.

  • SaaS Escrow Service

    The SaaS escrow service allows a SaaS provider to ensure their enterprise customers that their applications will remain up and running even if that SaaS provider becomes insolvent or, for any reason, no longer supports the SaaS service. With this service, Tenzing will guarantee that the SaaS subscriber will, if the release conditions are met, have the option to keep the service running, access subscriber intellectual property and, if so specified, access all executable code and necessary components to make that application function correctly on a go forward basis.

  • Ramped Payment Schedules

    Tenzing is committed to incubating SaaS companies. We understand that not every SaaS start-up can afford the managed hosting services they need to be successful out of the gate. One way Tenzing helps incubate qualified start-ups is by lowering their cost of entry by ramping up their fee schedule over the term of the contact.

  • Capex vs Opex Pricing Options

    Different companies have different preferences around capital and operating expenditures. Tenzing understands this and can provide SaaS providers different pricing options, often with significant savings, depending on the desired Capex to Opex ratio. For example, operating fees and even total contract fees can be reduced significantly if the customer invests in a larger upfront payment to offset capital costs.

  • Custom Service Agreements

    Although Tenzing's standard services agreement provides an excellent starting point, we understand that every SaaS provider has unique business requirements. Unlike most providers, we will customize your Service Agreement to meet these requirements

  • BizSpark Program for SaaS Start-ups

    SaaS Start-ups can save tens of thousands of dollars through Microsoft's BizSpark Program. Through BizSpark, Tenzing can provide powerful development tools (Visual Studio Team System: Team Suite, Expression Studio, and VSTS Team Foundation Server), production software licenses (Windows Server, SQL Server, Office SharePoint Portal Server and more), as well as a connection to a global community of peers and BizSpark Partners with business, legal and financial services aimed at SaaS Start-ups. Best all, there is no upfront fee to join.   » Microsoft BizSpark Program (pdf)

SaaS Support and Delivery Services


  • 24x7x365 SaaS Service Desk

    Around-the-clock customer support is one of the most difficult aspects of deploying a SaaS solution. Managing your own call center is difficult and expensive. Using highly skilled developers and software engineers to support end user requests is distracting and inefficient. The best choice is to let Tenzing to handle all initial customer enquiries, support the day-to-day issues and resolve most user-problems at the first point of contact.

  • Global SaaS Delivery Network

    When you have a global audience for your SaaS application you often need application delivery capabilities in multiple geographic regions. You need a managed hosting provider with global reach. Tenzing provides this global reach through its trusted network of content delivery and Data Centre partners.

  • Global Compliancy with Information Security Standards

    Tenzing is one of the only service providers to have its hosting services certified against the SAS 70 Type 2 (North America), ISO 27001 (Europe and Asia), and PCI-DSS (global) standards for information security as well being regulated by the EU standard for information privacy. These certifications and regulations allow Tenzing's SaaS clients to do business with almost any enterprise globally without concern for regulatory requirements around information security as they apply to the storage and delivery of SaaS subscriber data.

  • Comprehensive IT Service Management

    Designed around industry-leading ITIL best-practices, Tenzing delivers comprehensive technical support services that SaaS providers can rely on across the entire IT life-cycle. Proactive support services are lead by ITIL-certified Technical Account Managers that learn your business requirements and coordinate support services between Tenzing and your IT staff. Tenzing's technical support services include:
  • Service Level Management
  • Change and Release Management
  • Availability and Continuity Management
  • 24x7x365 Service Desk Services
  • Incident and Problem Management
  • Configuration Management
  • Security Services

  • Enterprise SaaS Hosting Platform

    At the core of Tenzing's services is an enterprise-ready SaaS Hosting Platform code-named: EVEREST. EVEREST is a highly robust, scalable and secure SaaS delivery mechanism designed to support the delivery of business-critical Internet applications. Key features include:
  • Tier 3 and Tier 4 Data Centre Architectures
  • Self-healing, N+1 compute clustering
  • Highly scalable compute, storage and network services
  • Support for Bare-metal, Virtualized, and Hybrid Architectures
  • Integrated Firewall, Load Balancing, and IDS services
  • Seamless support for VMWare, Zen, and HyperV
  • Support for .NET, JAVA, and PHP Application Farms
  • Support for Oracle, SQLServer Clustering
  • Support for IIS and Apache Web Farms


Resources for SaaS Providers


Microsoft Bizspark Program

Microsoft BizSpark The BizSpark program will provide you with powerful development tools (Visual Studio Team System: Team Suite, Expression Studio, and VSTS Team Foundation Server), production software licenses (Windows Server, SQL Server, Office SharePoint Portal Server and more), and a connection to a global community of peers and BizSpark Partners with business, legal and financial services aimed at Startups. Best of all, there is no upfront fee to join.   » Microsoft BizSpark Program (pdf)

Helpful Tip: If you are a private company, in business less than three years and with less than $1M in annual revenue, Tenzing can also enrol you in Microsoft's BizSpark program.

SaaS Webinar Events
  1. March 25th, 2010 - Accelerating SaaS: The Difference an Enterprise Cloud Will Make
    Guest Speaker: Doug Knoll, www.LearningObjects.com
  2. Feb 10th, 2010 - Top 10 Security Concerns for SaaS Providers
    Speaker: Erik Harrison, Manager, Information Security

Case Study for SaaS Providers
  1. Strategic Hosting Partners Case Study featuring ONE-EIGHTY Corp
    Prepared by: Microsoft Software-plus-Services

White Papers for SaaS Providers
  1. When Availability Matters: Change Control for SaaS Providers
    Prepared by: Kelly Beardmore, Chief Technology Officer
  2. Avoid the Pitfalls of SLA Management: a lesson for SaaS Providers
    Prepared by: Kelly Beardmore, Chief Technology Officer

To learn more, please contact one of our expert SaaS consultants through our online Assessment Request form or call toll free: 1.877.767.5577

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