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  • "We selected Tenzing through a rigorous sourcing process which involved approval by our Fortune 100 client. We were particularly impressed with Tenzing's approach to hosting mission-critical applications. Their pre-sales engagement process is excellent. The deployment, operations, and ongoing improvement process have been very well documented, on time and within budget." - Michael Cahén, Chairman, Local Regional Marketing Limited

"Summit with Tenzing"  |  Five Steps

The "Summit with Tenzing" approach to managed IT services is one of Tenzing's key differentiators in the marketplace. The objective of this collaborative and proactive approach is straightforward: be a trusted partner. Summiting with Tenzing is a comprehensive, five-step methodology that guides customers with business-critical Internet applications through the entire IT life-cycle in order to minimize the risk and maximize the value delivered back to them.

Step 1: Assessment

From the first meeting, a TAM will work to discover your project's business objectives and begin an honest assessment of your IT requirements and capabilities. This is Tenzing's first and most important step to becoming a trusted partner. Only when you leverage the expertise and experience of Tenzing's TAM teams and Subject Matter Experts at the start can Tenzing deliver on its promise to minimize risk and maximize value back to your organization. Your TAM team will remain with you throughout the entire project to ensure the continuity and success of the relationship.

Tenzing's assessment services include:
  • On-site discovery of business requirements and special pain points and constraints
  • Consultative meetings with application development team and in-house IT expertise
  • Expert analysis of technical requirements and ITSM capabilities
  • Consultation around the IT life-cycle and ITSM best practices
  • Access to professional Microsoft, Linux and Oracle solutions engineering
  • Access to subject matter experts on IT Support, Delivery, and Infrastructure
  • Detailed map of your applications and their ideal end state

Step 2: Design

Following the assessment process, your TAM team will design a comprehensive managed services plan to address your specific requirements. The plan will identify the services required to achieve the necessary level of application availability, capacity, scalability, security, manageability and affordability for the project to be successful.

Tenzing's design services include:
  • Expert Microsoft, Linux and Oracle solutions engineering services
  • Service Level Planning
  • Capacity Planning
  • Availability & Continuity Planning
  • Security Services Planning
  • Infrastructure Services Planning

Step 3: Deployment

To ensure everything works as intended, Tenzing's deployment process includes comprehensive quality control procedures. Deployment Services team will put your application through a battery of tests to make sure everything is working correctly before being released into production.

Tenzing's deployment services include:
  • System Build & Configuration
  • Application Performance & Security Testing
  • Application Availability & Continuity Testing
  • Documentation of SOPs & WIs
  • Migration Services

Step 4: Operations

The engagement of Tenzing's enterprise-class Support and Delivery services marks the transition from the deployment to the operations phase. Designed around industry-leading ITIL and ISO best practices, Tenzing's delivery and support services are designed to mesh with your organizations internal IT processes. This improves efficiency, encourages collaboration and further ensures service expectations are met. Tenzing has operations centers in Toronto, Ontario and Kelowna, British Columbia to provide geographical redundancy to it 24x7x365 Support services.

Tenzing's operations services include:

  • IT Delivery Processes
  • Service Level Management
  • Availability and Continuity Management
  • Capacity Management
  • IT Support Services
  • Service Desk
  • Incident and Problem Management
  • Change and Configuration Management
  • Security Services

Step 5: Continual Improvement

The final step in the "Summit with Tenzing" approach is continual improvement. In the IT life-cycle, continual service improvement is the critical link back to the beginning. Customer's business circumstances change, applications evolve, user demand grows, technology advances, security threats mutate, compliance requirements rewritten. As a trusted partner, Tenzing's TAM teams stay in tune with these changes through regular meetings and reports. Their job is to evolve and improve the service to continually minimize the risk and maximize value returned to your organization.

Tenzing's continual improvement services include:
  • The "Seven Steps" improvement process
  • Monthly QoS reporting against SLAs and SLOs
  • Coordination of any significant upgrade or remediation efforts
  • Regular account reviews

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