Ecommerce Hosting Solutions for Ecommerce Providers

Your SaaS & Ecommerce Hosting Experts Sales & Support:  1.877.767.5577

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Ecommerce is now more than ever, a fundamental part of most retail and business-to-business strategies. As a result, the demand for enterprise-class Ecommerce solutions in the mid-market is growing rapidly. To address this need, Tenzing has developed an Ecommerce hosting practice that provides comprehensive services at a price point optimized for the mid-market.

Taking the risk out of Ecommerce

Tenzing works closely with leading system integrators (SIs) to reduce the significant business risks and costs behind the delivery of complex Ecommerce applications. Tenzing's comprehensive Ecommerce hosting practice and eco-system of partners provides everything necessary for the secure, scalable, and reliable delivery of business-critical Ecommerce. If you're looking for a great partner to deliver your mid-market Ecommerce solution, speak to a Tenzing representative today.»  View resources for SaaS & Ecommerce providers

Ecommerce Readiness Assessment Program

Tenzing's Ecommerce Readiness Assessment Program helps mid-market Ecommerce retailers and systems integrators evaluate the production readiness of their Ecommerce solutions. The Readiness Assessment is based on vendor-defined best practices and learned from numerous successful Ecommerce deployments. Tenzing's Ecommerce Readiness Assessment Program includes:

• On-site discovery and analysis of business and technical requirements
• Consultation around IT Service Management (ITSM) best practices
• Access to expert Ecommerce solutions engineering services
• Access to Ecommerce security, storage, network specialists
• Trial EVEREST enterprise hosting platform services
• Trial Ecommerce application performance and security testing services

Ecommerce Business Services

Tenzing's Ecommerce Business Services are designed to provide flexible options and tangible value for Ecommerce retailers and System Integrators.

• Flexible Service Plans

  Additional services can be added temporarily with pay as you go pricing.. For example, if additional compute or storage resources are needed to cover seasonal demand spikes then Tenzing will provision additional resources on a month-to-month basis prorated at your standard rates. No long term commitment is required or premium applied.

  
  

• Ecommerce Billing Services

  Tenzing has partnered with a leading provider of Ecommerce billing solutions, Monexa, to offer a robust, yet affordable recurring billing solution. This turn-key solution integrates seamlessly with your existing systems and is an ideal solution for most Ecommerce providers.

  
  

• Partner Program

  Tenzing's Partner Program provides Ecommerce system integrators with both financial incentives and expert pre-sales support to gain a competitive advantage. Tenzing simplifies the sales process by working alongside your sales team to take care of all hosting related aspects of your proposal. This can include sales training for your staff, drafting proposals, expert solutions consulting and participating in client meetings.

  
  

• Per Transaction Pricing

  Some mid-market Ecommerce retailers would prefer that Tenzing price its services in proportion to the success their venture. This pricing model provides a lower cost of entry for Ecommerce retailers and allows their costs of service deliver to scale predictably with their business model. To meet this requirement, Tenzing can offer per transaction pricing which is negotiated on a case-by-case basis and requires a subscription to Tenzing's Ecommerce Billing Service (see below).

  
  

• Capex vs Opex Pricing Options

  Many companies have different models for managing their capital and operating expenditures. Understanding this, Tenzing can provide Ecommerce providers with flexible pricing options, often with significant savings, depending on the desired ratio. For example, total contract fees can be reduced significantly if the customer is able to invest in a larger upfront payment to offset capital costs.

  
  

Ecommerce Support and Delivery Services

• Dedicated ATG Practice

  Tenzing has developed a special practice around ATG Commerce: one of the world's most popular ecommerce platforms for medium and large enterprises. Tenzing has ATG experts on staff and built-up detailed best-practices around the architecture, configuration, and support of highly available, scalable and secure mid-market ATG implementations.

  
  

• Global Ecom Delivery Network

  When doing business on the Internet you don't want to limit your transactions to local buyers. To support a global audience you often need application delivery capabilities in multiple geographic regions. This means you need a managed hosting provider with global reach. Tenzing provides this global reach through its trusted network of content delivery and Data Centre partners.

  
  

• 24x7x365 Ecommerce Service Desk

  Supporting an Ecommerce solution requires around-the-clock customer . Managing your own call center is difficult and expensive. The best choice is to let Tenzing to handle all initial customer enquiries, support the day-to-day issues and resolve most user-problems at the first point of contact.

  
  

What's Next?

To learn more about Tenzing's Ecommerce Hosting and SaaS Business and Technical Services, please contact one of our expert SaaS or Ecommerce consultants through our online Assessment Request form or call toll free: 1.877.767.5577