Tenzing Launches Turnkey Cloud-based, Multi-Endpoint Load Testing Service to Help Merchants Meet Peak Demand

Toronto – March 11, 2014

Solution helps retailers ensure optimal performance during peak shopping periods by simulating real-world traffic in an affordable usage-based model.

Tenzing Managed IT Services (Tenzing), a leading provider of hosting solutions for mid-sized retailers, today announced the launch of a new offering to help clients plan and prepare for peak site traffic. Site Tester is a multi-endpoint, cloud-based testing service that simulates peak load from a range of geographies, devices and networks and pinpoints code-based performance bottlenecks before they impact visitors. Site Tester is the latest addition to Tenzing’s advanced managed services suite, which includes components for site optimization, application performance monitoring and DoS mitigation.

“Research has consistently shown that online shoppers are typically only willing to wait 3 seconds for pages to load before abandoning the shopping experience” said Dave Geada, Director of Marketing at Tenzing. “The irony is that many online stores meet this performance benchmark during normal operations, but not when it matters most. It’s during peak periods of shopping driven by seasonality, campaign activity or unexpected viral word of mouth on social networks that their sites degrade, leaving untold new shoppers with a poor impression of their brand. Traditional forms of load testing can be prohibitively expensive and unrealistically represent production load. Site Tester addresses these shortcomings by delivering a turnkey, global, cloud-based service that can scale up to mimic even the most demanding traffic patterns on an affordable pay-per-use basis.”

Site Tester is powered by SOASTA, a Gartner Magic Quadrant leader in load testing technology. Tenzing works with retailers to identify peak load scenarios, and then plans and executes load testing scripts leveraging the SOASTA platform. Tenzing then performs detailed analytics to identify the root causes of performance bottlenecks and works with retailers to eliminate these bottlenecks in advance of peak shopping seasons. Site Tester is a key component of Tenzing’s Retail Readiness Assessment program, a rigorous ITIL-based methodology designed to prepare retailers for peak shopping seasons.

“Successful retailers know that preparing for peak shopping seasons is a lengthy process, sometimes requiring months of preparation and planning,” said Raj Atwal, Vice President and General Manager of Ecommerce. “It’s also a key component of their success, as peak shopping seasons normally drive revenues and profitability for the year. We are thrilled to be partnering with SOASTA to deliver a turnkey and cost-effective load testing service that delivers real-world insights and helps ensure that our retailers deliver engaging and effective customer experiences when it matters most.”

For more information about Tenzing’s Site Tester service, visit: http://www.tenzing.com/advanced-managed-services/load-testing/.

About Tenzing Managed IT Services

Founded in 1998, Tenzing delivers more than scalable infrastructure, fast networks and great managed services. Tenzing combines deep commerce platform expertise, advanced managed services, and extensive industry partnerships to help merchants increase revenues and deliver remarkable customer experiences. Retailers, SIs and ISVs choose Tenzing because we help them increase SEM performance, reduce shopping cart abandonment rates and ensure performance during peak seasons. Tenzing is SSAE16 Type II, ISO 27001, PCI-DSS and VISA PCI certified with datacenters in the US, Canada and United Kingdom. For more information, visit: newweb-admin.tenzing.com.

Media Contacts

Nicola Fahy

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Aisling McCaffrey

Demand Marketing Specialist at Thinkwrap
Aisling is our Demand Marketing Specialist at Thinkwrap, and loves working with both technology and humans. She studied International Business (concentrating in Marketing) and has spent several years living and working in China, mostly in Shanghai, where she became passionate about global innovation and how the use of social media changes in different cultures. Aisling likes to keep up on internet trends - from business to memes - and is always looking for new ways to learn or entertain herself.