Tenzing Creates Cross-Functional Team of Ecommerce Experts to Accelerate Innovation

Launches New Performance Lab, Endeca Support and Other E-Commerce Service Enhancements

TORONTO – August 15, 2013

ecommerce-excellence-teamTenzing Managed IT Services (Tenzing), a leading provider of hosting solutions for ecommerce clients, System Integrators (SIs) and Software-as-a-Service (SaaS) providers, today announced that it has created the Tenzing E-commerce Service Excellence Team. This team is comprised of a cross-functional group of experts tasked with enhancing the company’s e-commerce services and accelerating the delivery of e-commerce innovation.

“The online retailers that we serve demand the highest levels of performance, reliability and security,” said Elizabeth Scott, Director of Technical Services at Tenzing. “They are also continually searching for proven innovation to help them create remarkable customer experiences that deliver results for their business. Our E-commerce Service Excellence Team, comprised of experts from a variety of technical fields, is chartered with enhancing our e-commerce offerings to ensure that we proactively meet these needs for our customers.”

Tenzing has also made investments in a variety of tools to ensure the success of the team’s mission. One of these is a state-of-the-art lab environment that enables the team to proactively identify and address performance bottlenecks and explore new innovation without impacting customer production systems.

“Performance and reliability are critical to our customers, but getting ahead of these issues before they become a problem is challenging,” said Alex Knight, Senior Product Manager. “Leveraging innovation is also challenging, especially when you don’t understand how that innovation will impact various aspects of your customer experience. Our E-commerce Performance Lab enables us to replicate a customer’s production environment and conduct the necessary analysis to prevent problems and reduce the risk of introducing new innovation.”

One of the first successes of the E-Commerce Service Excellence Team was the release of support for Oracle’s Endeca search service, as well as the release of enhanced Oracle ATG Web Commerce monitoring.

“Our customers now have even greater peace of mind knowing that these market leading solutions have been thoroughly tested and vetted by our team of e-commerce experts,” said Brian Sheppard, Tenzing’s Founder and CEO. “It’s just one more example of our commitment to online retailers and our growing partnerships with important members of the e-commerce ecosystem.”

About Tenzing Managed IT Services

Founded in 1998, Tenzing is a leading provider of hosting solutions for e-commerce clients, System Integrators (SIs), and Software-as-a-Service (SaaS) providers. Tenzing’s mature IT Service Management (ITSM) and ITIL best practices provide the foundation for the reliable, secure, and scalable delivery of complex applications around the clock. Backed by comprehensive Service Level Agreements (SLAs), Tenzing is SSAE16 Type II, ISO 27001, PCI-DSS and Visa PCI certified with data centres in Dallas, TX, Toronto, ON, and Vancouver and Kelowna, B.C. For more information, visit: newweb-admin.tenzing.com.

Media Contacts

Dave Geada

Director of Marketing and Product Management

877-767-5577 ext. 451


Aisling McCaffrey

Demand Marketing Specialist at Thinkwrap
Aisling is our Demand Marketing Specialist at Thinkwrap, and loves working with both technology and humans. She studied International Business (concentrating in Marketing) and has spent several years living and working in China, mostly in Shanghai, where she became passionate about global innovation and how the use of social media changes in different cultures. Aisling likes to keep up on internet trends - from business to memes - and is always looking for new ways to learn or entertain herself.