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Best Practice Tips from Magento

Have you made a final checklist to prepare your online store for the biggest shopping weekend of the year?

Here are seven Best Practice Tips from Magento to whip your site into shape:

  1. Review and Test Promotions – Double-check that holiday promotions are working as intended.
  2. Server Load Test – Ensure that servers are prepared for the projected volume.
  3. Code Freeze – Once your promotions are in place and tested, freeze the code. Do not make any additional changes.
  4. Environment Monitoring – By putting environment monitoring in place, you can quickly pinpoint where issues may be occurring.
  5. Capacity Planning – Establish the capacity limitations of your environment. Including:
      • Disk Space
      • Memory
      • CPU
      • Network
      • RAM
  6. Security Monitoring – Verify that security monitoring is in place to monitor potential attacks.
  7. Install Magento Security Patches – Help prevent security breaches by ensuring you have the latest security patches in place.

Where to get help

For Magento Customers

Contact Magento Support
Use your Enterprise Edition resources during the busy holiday season. To open a support ticket, please Log-in to your account here. If you are unable to Log-in, contact us.

For High-Priority 1 Emergency Support, contact the Magento Emergency Line for immediate assistance: (877) 282-7436.

To expedite your case, provide the following:

  • Exact steps to replicate the issue. Please provide screenshots of the issue when possible.
  • A system report. If you are using Magento Enterprise 1.14.1 or higher: Log-in to the Admin Panel. Follow System > Tools > Support > System Reports to Create. For Magento Enterprise 1.14.0 or older, we may require a screen share session to obtain a system report.

For Tenzing Customers

  • Log into our CSC at my.tenzing.com
  • Contact Tenzing Support at 1-888-767-5577
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