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Avoid Pitfalls of SLA Management for SaaS Providers

Document Type:  Whitepaper in PDF format
Author:  Kelly Beardmore, Chief Operations Officer
Target Audience:  SaaS Providers

Content Summary

SLAs are a very important part if doing business with larger when you are a SaaS provider. Since it is much easier and cheaper to establish strong SLA management early on that suffer the consequences of poor SLA management down the road, SaaS providers must be prepared. Kelly Beardmore outline key areas that need to be identified within the SLA for success.

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