Your SaaS & Ecommerce Hosting Experts Sales & Support:  1.877.767.5577

Exceptional IT Service

Tenzing was founded in 1998 as Canada Web Hosting. After many years of rapid growth, the company was re-branded as Tenzing in January 2009 to better communicate its award winning approach to hosting business-critical Internet applications and reach a broader market. Tenzing is a private company with 70+ employees and financial backing from Toronto's Eventi Capital Partners. Tenzing has customer service centers in Kelowna, BC and Toronto, Ontario and Data Centres in Canada's primary NAPs: 151 Front, Toronto and the Harbour Centre, Vancouver.

Corporate Objective:

To be a great service company and trusted partner delivering enterprise-class managed services to companies with business-critical Internet applications.

Service Philosophy:

  • Great solutions begin and end with great people
  • Everyone needs a trusted partner to conquer the biggest challenges
  • Great service companies do the right thing at the right time, every time
  • You need passion and process to make extraordinary service ordinary
  • To improve continually, you need to measure continually

Our Service Approach

Tenzing's service philosophy translates into a comprehensive "Summit with Tenzing" customer service model. This comprehensive, step-by-step approach is designed to minimize the risk and maximize the value delivered to customers by their business-critical Internet applications. By way of these steps, Tenzing identifies the customer's objectives and capabilities, plans the best route for them, and then guides them to their objective. This award winning approach to managed IT services addresses the entire IT life-cycle and is one of Tenzing's key differentiators in the marketplace.  » Read More

Operations Model:

Although Tenzing's "Four Peaks" operations model is grounded in ITIL and ISO best practices, it has evolved to best support Tenzing's commitment to exceptional customer service. Tenzing's operations department is divided into four functional areas: Technical Account Services; Deployment Services, Technical Support Services, and Technical Services. Each functional area works together to support the "Summit with Tenzing" service model.  » Read More